Privacy & Data Protection Policy
How MatesPub collects, protects, and manages customer and guest data in full compliance with Australian Privacy Principles and global benchmarks.
Policy Overview & Scope
MatesPub Hospitality Group Pty Ltd is dedicated to maintaining the confidentiality, security, and integrity of all personal information entrusted to us by our patrons, tournament guests, and website visitors.
1. Information We Collect
We collect information essential to providing premium hospitality services, table reservations, tournament seating, and private event bookings. This may include your full name, contact telephone number, email address, dietary preferences, and billing records.
2. Purpose of Data Processing
Collected information is utilized strictly to confirm bookings, verify age compliance (18+), deliver VIP concierge services, process secure transactions, and send requested tournament notifications or newsletters.
International & European Data Protection
For international visitors traveling from the European Union or United Kingdom, MatesPub processes personal data in accordance with lawful basis requirements outlined under GDPR. You may exercise rights of restriction, portability, or erasure via our direct compliance contact.
3. Security & Confidentiality Standards
All electronic records are encrypted using modern cryptographic protocols. We maintain strict physical and digital access controls. Guest data is never sold, leased, or transferred to third-party marketing brokers.
4. Patron Rights & Access Requests
Patrons maintain the right to inspect, update, or request the deletion of their personal records held within our booking database at any time by contacting our privacy officer.
5. Policy Amendments
We review our operational data governance protocols periodically. Material updates are posted directly to this page with an updated timestamp.
Need Clarification on Legal Terms?
For any questions regarding your data, table agreements, or licensing compliance, reach our administrative office directly: